Support / Maintenance

Q: How can I get a quote?

First of all, we recommend contacting us ;) During the first non-committal conversation Mateusz will listen to your needs and then tell you how we can prepare a quote for the project for you. So you are more than welcome ;)

Services / Support/Maintence

Support / Maintenance

Expand or change...

Do you want to expand your app with new features? Or maybe you are already in the process, but cooperation with your current contractor is not going according to plan?

Product development and maintenance services...

Come in touch with us! We not only create new products from scratch, but also take over existing ones, helping them get back on track. In addition, we provide application maintenance, monitoring and customization, so you can focus on your business, confident that your product is running smoothly.

What do we offer as part of development?

SLA

Taking over an existing project

At appvinio, we know that projects, like traveling by car, can meet obstacles such as breakdowns. That's why we offer an SLA service that works much like assistance on the road - always ready to provide you with help in times of need.

Our SLA (Service Level Agreement) is a service in which we guarantee to take care of your project and respond quickly in case of problems. The signed agreement specifies to us the times to proceed with a request or repair or implement an interim solution, so you can be sure that you have a team to support you in case of unforeseen situations.

In addition to responding to failures, we also strive to prevent them, so as part of the SLA we take care of updating components, maintaining optimal performance of your app and performing periodic tests. With us, system failures are fearless, so let's get started now!

Why I need it?

so that you can sleep well, because a good night's sleep is essential 🙂

so that in the event of a malfunction there is a team waiting to quickly address and resolve the problem

to keep the applications in good shape and prevent failures that generate costs

Why I need it?

so that you can sleep well, because a good night's sleep is essential 🙂

so that in the event of a malfunction there is a team waiting to quickly address and resolve the problem

to keep the applications in good shape and prevent failures that generate costs

Questions that might keep you up at night

What is the process of creating a project like?

From the beginning of a project, several things happen: our analyst breaks down the assumptions of the project so the development team knows exactly what features need to be created and how they should work, the Project Manager organizes the team and plan the schedule of the particular work, and then the whole machine goes into sprint to work. Or rather, in sprints, because we create projects in two-week periods of time, called sprints, in which we plan the tasks we will do, execute them, and at the end we meet and present the results.

What tools and technologies are we using?

During the project we use tools: for communication usually Slack, Google Meet or Teams, for managing the project and project knowledge: Jira and Confluence, for app design: Figma, while we are flexible in this area and the list of tools that we have had experience with by now is very long ;). In terms of technology, it depends on the needs of the project, as each one is different, and each one has slightly different requirements.

What kind of contact do I have with the team during the collaboration?

Good contact is key, so during the project we will be in regular contact with you, i.e. the person who is responsible for product development (Product Owner). Usually this is the CEO, CTO, marketing manager, etc. On our side, the first line of contact is the Project Manager, who manages the project and has control over all processes. He is the one you can address your questions to, and if necessary, he will arrange a meeting with the development team or redirect to a team member.

How often do I see my product in development?

In a nutshell, every two weeks, because we work in such cycles (two-week sprints). At the end of each sprint, we arrange a joint meeting (usually online) where we present the results of the work from the last sprint. Very soon we also try to share the app under development through test channels, so that you can also see your developing project in action and provide feedback.

What influence do I have over changes during the project?

We have heard about an IT project without changes, but we have never seen it 😉 Changes in projects are natural, so when running a project, we use agile methodology, which gives us a flexible approach to the work in progress. Thanks to this, we verify the appearing changes and adjust them to the concept, no matter if it requires changing elements that are just in the plans or those that are already ready.

How can I get a quote?

First of all, we recommend contacting us 😉 During the first non-committal conversation Mateusz will listen to your needs and then tell you how we can prepare a quote for the project for you. So you are more than welcome 😉